Crafted for Trust, Built for Ease

At BIBAH, we take pride in delivering jewelry designed to last. However, if your experience falls short of our promise, here’s how we make it right:

1. Manufacturing Defects

100% Refund or Replacement
If your item arrives damaged, tarnished, or defective due to our oversight, we’ll cover return shipping and issue a full refund or replacement.

Report within 7 days of delivery.

Provide clear photos/videos of the issue.

2. Change of Mind

7-Day Return Window
If the piece doesn’t resonate with you, return it in unworn, original condition (tags and packaging intact) for:

Store credit or exchange (refunds exclude shipping fees).

Return shipping costs are the customer’s responsibility.

How to Initiate a Return

1. Contact Us: Email bibah.pk0909@gmail.com or WhatsApp +92 3164987608 with your order number and reason. Ship Back: Use a tracked courier service.

2. Refund/Exchange: Processed within 3-5 business days of receiving the item.

Non-Refundable Items

Customized/personalized pieces.

Items damaged due to misuse (e.g., exposure to harsh chemicals).

Our Quality Assurance Promise

Every BIBAH piece undergoes rigorous inspection before dispatch. Defects are rare, but we own them fully.

Questions?
Reach us at bibah.pk0909@gmail.com
BIBAH: Timeless design deserves timeless service.